Terms & Conditions

Please take the time to carefully read and understand, before booking your tour with us.

By booking a tour with Back Country Bliss Adventure, you agree to these terms and conditions.

We strongly recommend that you read the tour information relating to your tour prior to booking.  This ensures that you understand the itinerary and physical demands of the activity you are undertaking.

All bookings are made with Heff Pty Ltd as trustee for the Heffernan Family Trust (ABN 95 965 460 442) trading as Back Country Bliss Adventures (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

Bookings

(a) All bookings require a valid credit card; Visa/MasterCard/American Express/JCB are accepted for payment.
(b) No Credit Card surcharge for credit card payments. Visa/MasterCard/American Express/JCB are accepted. Cash payments are also accepted, however, this must be organised prior to booking. Please contact us first to ensure this is possible.
(c) Once full payment is made you will be allocated a place/places on the particular tour and a confirmation emailed to you. This is your confirmation of booking. This should be saved for own reference.
(d) Once you begin you tour, you accept and abide by these terms and conditions.
(e) We accept no responsibility for incorrect email or inability to deliver email. If your confirmation does not arrive on time or at all, then you must contact us to resend the email confirmation of the tours you have paid for.
(f) All internet bookings will be confirmed by email. Please check your junk/spam folder if your email hasn’t arrived.
(g) We reserve the right to sell any places reserved without full payment or a deposit.
(h) It is the responsibility of the passenger to check the accuracy of dates booked upon receipt of their travel documents.
(i) You must be eighteen (18) years of age or older to book any Back Country Bliss Adventures tour.

Insurance

(a) It is your responsibility to look after your property at all times; We take no responsibility for the theft, loss or damage to personal belongings at any time during the duration of your tour.
(b) You must ensure you are adequately covered by comprehensive travel insurance in the event of any loss.
(c) There is no travel insurance cover included in the price of the ticket.

Cancellation

(a) Cancellation of your booking must be made by phone or by email to Back Country Bliss Adventures.
(b) You are entitled to a full refund only if a minimum of 72 hours notice is given before the scheduled departure.
(c) For cancellations 48-72 hours prior to departure, a 50% charge will be applied.
(c) No refund given for cancellations within 48 hours of tour departure.
(d) There will be times when the influence of mother nature (adverse weather) on a program or activity means we need to amend or cancel the program. It is a decision purely based on safety and overall enjoyment of an activity. When we cancel a trip we will refund any money paid in full.
(e) You can choose to change your tour departure to another date (subject to availability). Permission to do this up to 48 hours before departure is subject to availability and is entirely at the discretion of the Back Country Bliss Adventures Management.
(f) If the reason for your cancellation is covered under your insurance policy, you may be able to make a claim under that policy.
(g) In the case of a private group booking or a private bus hire we would require 1 week (7 days) notice of cancellation. Where 7 days to 48hours notice is given, a 25% fee may be charged at the discretion of the Back Country Bliss Adventures Management. No refund will be given for bookings cancelled within 48hours of departure.
(h) In the unlikely event that Back Country Bliss Adventures is charged for the cancellation of any external service relating to a private tour cancellation, the full cancellation fee applied will be subtracted from the refund amount.
(i) Tours already booked can not be cancelled and rebooked where special offers are made available. This applies to all trade shows and any other special offers that may be available.

Refunds

Any refund which has been agreed with the management of Back Country Bliss Adventures will be processed within 10 business days.

Changes by us

(a) We reserve the right to change our typical itineraries at any time and at our discretion. As professionals we will endeavour to avoid this and if this is necessary, we will substitute alternative arrangements of comparable monetary value.
(b) We reserve the right to alter our itinerary in the event of happenings outside the control of Back Country Bliss Adventures.
(c) We reserve the right to change the price of our tours at any time.
(d) We reserve the right to launch & amended brochures in the public domain at any time.

Travelling

(a) You must obey the laws of Queensland, Australia whilst travelling on our tours.
(b) Your appointed Back Country Bliss Tour Guide may need to make a decision in the interest of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of Back Country Bliss Adventures. If you do not comply with the said representative and are not compatible with the general enjoyment and well being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you.
(c) We cannot accept liability for the behaviour of others on your tour, nor if any facilities are curtailed as a result of their actions.

Pick up points

(a) It is your responsibility to meet your tour at the arranged pickup point and time.
(b) We recommend arriving at your pickup point 15 minutes before scheduled.
(c) Pick up times are approximate and can vary due to factors outside our control. Wherever possible we will contact you directly or your hotel reception to inform you of any delays/changes.

Your obligations and responsibilities

(a) You must inform us of any medical condition that requires attention or medication before your tour commences.
(b) During your tour, your tour guide may take photographs and video of you (as part of a group) while you are a passenger and these may be used in our Group brochures and/or advertising and publicity material without obtaining any further consent or payment in respect of such photographs and/or films.
(c) The Australian way of life is one of enjoying life, relishing and respecting other people’s company. We would ask you come to our tour with a positive frame of mind, ready to enjoy your adventure with us. At all times you must show courtesy and respect to your driver/guide and more importantly the other Tour members. Failure to do so may result in you being asked to leave the tour at the management’s discretion.

Complaints

In the event that you may wish to make a formal complaint against Back Country Bliss Adventures. Please inform the Back Country Bliss Adventures Driver/Representative at the time. If the matter cannot be resolved immediately or during your trip after the Driver/ Representative’s best endeavours to do so, your complaint should be made in writing Back Country Bliss Adventures as soon as is reasonably possible after the tour, but within 30 days thereof so that your complaint can be investigated. Back Country Bliss Adventures will not consider any claims after the 30-day period. You will be assured of respect and courtesy whilst your complaint is being dealt with.

Photos & marketing

Back Country Bliss Adventures are pleased to provide complimentary photos to participants of our small group activities. Due to the nature of certain activities, there may be occasions where photos cannot be guaranteed. However, we will always try our best to provide them.

If you do not wish to be filmed or photographed during any of our activities, you must inform your guide on the day of the activity so we can ensure this does not occur.

As Back Country Bliss Adventures will share tour photos on our Facebook page for easy access by participants, all guests that choose yes to complimentary photos will need to agree to a photo release form during the completion of their waiver.

General

(a) All prices advertised are valid until 31st March 2024, please note that prices will increase from 1st April 2024.
(b) The booking conditions detailed herein contain the entire contract between you and Back Country Bliss Adventures. No representation, term, warranty or condition can be expressed or implied by reference to any other writing, advertisement or conversation. This contract may only be varied in writing by a duly authorised officer of Back Country Bliss Adventures.
(c) Changes to these Booking Conditions will only be valid if agreed by Back Country Bliss Adventures in writing.
(d) Every effort is made to ensure the accuracy of our brochures and other printed material at time of going to print, however Back Country Bliss Adventures cannot be held responsible for printing and typographical errors, or errors arising from unforeseen circumstances.

Tours operated by

Heff Pty Ltd as trustee for the Heffernan Family Trust t/a Back Country Bliss Adventures
ABN: 95 965 460 442

Postal Address:
PO Box 188
Port Douglas, QLD 4877