Privacy Policy

Back Country Bliss Adventures is committed to providing you with the best possible customer service experience. Back Country Bliss Adventures is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

The Back Country Bliss Adventures website does not require identification, authentication or information entry in order to be browsed.

If you send us an enquiry through our contact or private tour forms, we use the details you give (such as your name, email, phone number and trip details) only to reply and plan your tour, and we keep a copy of your enquiry. If you book online, our booking system collects what it needs to process your booking and payment. Please read its terms and privacy policy.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries or processing transactions. Those companies will be permitted to obtain only the personal information they need to deliver the service. Back Country Bliss Adventures takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

When you visit our website we collect general information such as your device, browser, pages viewed, approximate location (city and country), visit times and the site that referred you. We use Google Analytics and the Meta Pixel for this, which use cookies. We use this information to understand how people use our site and to measure our advertising. Google and Meta handle this information under their own privacy policies. You can block or delete cookies in your browser settings.

Our website chat, Instagram direct messages and after-hours phone line are answered by an AI assistant. It can answer questions about our tours, check availability and prices, look up your booking and pass messages to our team. On Instagram it tells you it’s an AI assistant when it first replies, and our team may step in at any time.

What it collects. The assistant uses what you type or say to reply to you. If you ask it to contact our office (for example to leave a message, request a booking or a booking change, report lost property or join our waiting list), it passes on the details you give, such as your name, phone number, email and booking details, and for a website or Instagram chat, a copy of the conversation. With your booking number it can tell you your pickup time and place. It only discusses other booking details once you’ve confirmed the surname or email on the booking.

Recordings and transcripts. We don’t record after-hours calls or keep call transcripts. We keep a copy of website chats, including anything you type, so we can check the assistant’s answers and improve our service. Only our team can see them. They’re stored securely and deleted automatically after 12 months, or sooner if you ask. Instagram messages stay in our Instagram inbox, as with any business account.

Service providers, including overseas. Conversations are processed by our AI provider, OpenAI, in the United States. Their terms don’t allow your conversation to be used to train their AI models, and they may keep it for a limited time for security. Calls are connected by Twilio (United States), emails to our office are sent by Resend (United States), text messages by ClickSend (Australia) and Instagram messages through Meta. Each receives only what it needs to provide its service.

Please don’t share sensitive details. Never type payment card details into a chat or message. For health or medical questions about a tour, our team will talk it through with you directly.

Deleting your data. To ask us to delete the messages and details we hold about you, see how to ask us to delete your data, or email sales@backcountrybliss.com.au with the subject “Please delete my data”. You can always speak with our team instead: call +61 7 4099 3677 (8 am to 5 pm, Queensland time) or use our contact page.

We may update this Privacy Policy from time to time, and the latest version will always be on this page. Last updated 11 October 2026.

You can ask to see or correct the personal information we hold about you, subject to exceptions allowed by law. Just contact us; we may ask you to confirm who you are first. If you have a concern about how we have handled your information, please talk to us first. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Back Country Bliss Adventures welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us.

Proud partner of Rainforest Rescue, helping buy back and replant the Daintree.